Responsible Gaming

Effective date: 29.01.2026

This Responsible Gaming page on the website acompassionateworld.org describes the principles and measures used by Matchbook to promote safe, balanced, and transparent play. Our goal is to ensure that gaming remains a form of entertainment without harming your personal, family, or financial wellbeing.

1. Commitment to Responsible Gaming

At Matchbook, we are committed to fostering a safe and responsible gaming environment for all our customers in Ireland. We recognise that whilst gaming can be an enjoyable leisure activity, it carries potential risks if not approached responsibly. Our commitment extends to implementing industry-leading practices, providing comprehensive tools for self-management, and ensuring that all our operations are conducted with transparency and integrity. We continuously review and update our responsible gaming policies to align with best practices and regulatory requirements.

2. Gambling as Entertainment

Gambling should always be viewed as a form of entertainment, not as a way to earn money or solve financial difficulties. To ensure your gaming remains enjoyable and within healthy boundaries, we recommend following these practical tips:

Set a budget before you start playing and never exceed it
Only gamble with money you can afford to lose
Never chase losses or try to win back money you have lost
Take regular breaks and avoid prolonged gaming sessions
Do not gamble when you are upset, depressed, or under the influence of alcohol
Balance gaming with other leisure activities and hobbies
Keep track of the time and money you spend on gaming

3. Control and Self-Protection Tools

Matchbook provides a range of tools to help you maintain control over your gaming activity. These tools are designed to empower you to set your own limits and take breaks when needed. You can set deposit limits to control how much money you add to your account over a specified period (daily, weekly, or monthly). Loss limits allow you to restrict the amount you can lose within a given timeframe. We also offer session time reminders to alert you when you have been playing for a certain duration. If you feel you need a break from gaming, you can use our timeout feature to temporarily suspend your account for a period ranging from 24 hours to several weeks. For those requiring more extensive measures, self-exclusion options are available, allowing you to block access to your account for a minimum period of six months or longer. All these tools can be easily accessed through your account settings or by contacting our customer support team.

4. Signs of Problematic Gambling

It is important to recognise the warning signs that may indicate gambling is becoming a problem. Early recognition can help prevent more serious issues from developing. Be aware of the following warning signs:

Spending more time or money on gambling than you can afford
Gambling interfering with work, family, or social commitments
Borrowing money or selling possessions to fund gambling
Feeling anxious, restless, or irritable when trying to cut down on gambling
Lying to family or friends about the extent of your gambling
Chasing losses or gambling to escape problems or negative feelings
Neglecting personal responsibilities or relationships due to gambling
Experiencing financial difficulties as a result of gambling

5. Protection of Minors

Matchbook is committed to preventing underage gambling. All users must be 18 years of age or older to create an account and participate in any gaming activities on our platform. We employ robust age verification procedures during the registration process to ensure compliance with this requirement. We encourage parents and guardians to be vigilant about their children’s online activities and to use parental control software where appropriate. It is an offence for anyone under the age of 18 to gamble, and we take all necessary steps to ensure that minors are not exposed to or able to access our services. If you suspect that a minor has accessed our platform, please contact us immediately so we can take appropriate action.

6. Support and Seeking Help

If you or someone you know is experiencing difficulties with gambling, it is important to seek help as soon as possible. There are numerous organisations in Ireland dedicated to providing support, advice, and treatment for problem gambling. These include counselling services, support groups, and helplines staffed by trained professionals who understand the challenges associated with gambling-related harm. Seeking help is a sign of strength, not weakness, and professional support can make a significant difference in regaining control. We encourage anyone who is concerned about their gambling behaviour to reach out to these organisations for confidential assistance and guidance.

7. Assistance and Contact

Our customer support team is available to assist you with implementing responsible gaming tools, adjusting your account settings, and setting appropriate limits. We are here to help you maintain control over your gaming experience and to provide guidance on the resources available to you.

Email: [email protected]

Site web: acompassionateworld.org

Matchbook encourages all players to enjoy gaming responsibly and to keep entertainment firmly under control.